Sign On Help

The following information is provided as-is without warranty and intended to help you troubleshoot problems you may experience signing into this system.

If you need help signing in, ask yourself the following questions:
  1. Am I having difficulty accessing my account because of a problem with my password?
    • Your password and username cannot contain any spaces.
    • Your password must contain at lest least six (6) characters. For increased security, we recommend creating a password containing both numbers and letters.
    • Your password is case sensitive, so remember which letters you capitalized.
  2. Have I forgotten my password? How can I recover it?

    If you have forgotten your password, but can remember the username and email address associated with your account, you can use the password recovery tool to retrieve it.

    If you have forgotten your password, username, and the email address associated with your account, please contact the The Martin Companies Technical Support Team for assistance. For security purposes, Technical Support will not be able to retrieve your current password, but will be able reset your password so that you can log on. Once you login, you will be able to change your password.

  3. Am I using a browser that doesn't support cookies, or do I have cookies disabled?

    Your browser must support cookies, and the option must be enabled to sign in.

    To enable cookies:

    Internet Explorer 5 or later
    1. Click Tools, and then click Internet Options.
    2. Click the Security tab.
    3. Click the Internet zone.
    4. Select a security level other than High.
      -or-
      Click Custom Level, scroll to the Cookies section, and then click Enable for both cookie options.
    Internet Explorer 4.x
    1. Click View, and then click Internet Options.
    2. Click the Advanced tab.
    3. Scroll to the Security section.
    4. Under Cookies, click Always accept cookies.
    Netscape Navigator 4.x
    1. Click Edit, and then click Preferences.
    2. Click the Advanced option.
    3. Under Cookies, click Always accept cookies.
    Other browsers

    To see if your browser supports cookies and for detailed instructions about how to enable this feature, see the online help for your browser.

    If your browser does not support cookies, you can upgrade to a newer browser, such as Internet Explorer 6. For more information, see cookie information.

  4. Am I using a browser that does not support SSL, or do I have SSL disabled?

    Your browser must support secure connections (often called SSL, or Secure Sockets Layer), and the option must be enabled to sign in.

    To enable secure connections:

    Internet Explorer 5 and later

    1. Click Tools, and then click Internet Options.
    2. Click the Advanced tab.
    3. Scroll to the Security section.
    4. Select all of the "Use SSL" check boxes.

    Internet Explorer 4.x

    1. Click View, and then click Internet Options.
    2. Click the Advanced tab.
    3. Scroll to the Security section.
    4. Select all of the "SSL" check boxes.

    Other browsers

    To see if your browser supports secure connections and for detailed instructions about how to enable this feature, see the online help for your browser.

    If you see a message to notify you that you are entering or leaving a secure connection when you try to sign in, you should choose to continue or you will not be able to sign in.

    If you are behind a firewall or proxy that does not support secure connections (for example, if you are accessing the Internet from a computer that is part of a corporate network), speak with your local system administrator to see if a solution can be reached using your network. Note that not all firewalls or proxies cause errors.

    For more information, see security information.

  5. Am I Still Experiencing Problems?

    Have you forgotten your password? Click here. If you still cannot find the answer you're looking for, please contact the The Martin Companies Technical Support Team.

Account Options

Technical Assistance